Cannot make or receive calls and mail box is full

[billjess]

Hello there,

Please could you offer some advice.

I cannot make or receive calls.  It sounds as if the phone line is constantly open.  Lots of crackelling, echoing etc.  When i try to phone the landline from my mobile it states that the mail box is full and no room for anymore messages.

[Highlinder]

@billjess  Do you have 1571 on the line. Do you just hear like there is no one on the other end of the line?

[billjess]

Many thanks for your reply.  Yes we do have 1571.  And it does seem like the call has not ended, but not disconnected.  

[Highlinder]

@billjess  Do you have any other means of calling Sky to report this fault?

[billjess]

Hi i have managed to call sky, who said it is a fault on the line and they are sending a engineer to trace the fault.  Many thanks for your help.

[Highlinder]

@billjessCould you let the community know the outcome of the engineer visit and if the issue was reselved.