Line code error

[CraigI27]

First time post - go easy 

I have been unable to make /receive any calls - ido not have another phone to try it.I am using a micro filter but have tried phone direct into master socket - without success.

The house phone line will seemingly connect  if I call from my mobile but the landline phone never shows a missed call or rings.

if I try make a call from landline phone it will again go through the motions of ringing but never connects.

It says line code error - can anyone help. 

[caesarome]

Welcome to the community @CraigI27 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent CraigI27 an invite to chat 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to CraigI27,after some checks, we found the customer to be on VoIP, once they connected to the hub instead of the master socket, their landline worked fine 🙂