Lightning strike and lifeline disconnected

[Lyn3395]

Hello!

We had a lightning strike earlier and our home phone and my husbands lifeline have both disconnected. Pleas help?

[Daniel0210]

@Lyn3395 

Is your internet still working? Have you got other means to report this to Sky? 

[Lyn3395]

My internet is working! Just my home phone and lifeline not working

[Daniel0210]

@Lyn3395 

---

@Daniel0210 wrote:

Have you got other means to report this to Sky? 

---

[caesarome]

@Lyn3395 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Lyn3395.