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This discussion topic has been answered Discussion topic: Landline

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Message posted on ‎28 Nov 2025 12:30 PM

Landline

Landline is completely dead

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This message was authored by: Daniel0210 Answer

Message posted on ‎28 Nov 2025 12:48 PM

Re: Landline

Posted by a Superuser, not a Sky employee. Find out more

@Nxsxxxx 

Is the handset plugged into the back of the hub and NOT an old phone socket in the wall?


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This message was authored by: Daniel0210

Message posted on ‎28 Nov 2025 12:38 PM

Re: Landline

Posted by a Superuser, not a Sky employee. Find out more

@Nxsxxxx 

Is your Broadband working okay?

Has your landline been working up til now?

Any recent changes to your subscription?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎28 Nov 2025 12:46 PM

Re: Landline

the internet is fine as everyone connected to the WiFi is fine.

Ive not used the landline since I've moved to sky but I tried it with a old phone I thought that was the issue so I've brought a new phone but still the same thing.

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This message was authored by: Daniel0210 Answer

Message posted on ‎28 Nov 2025 12:48 PM

Re: Landline

Posted by a Superuser, not a Sky employee. Find out more

@Nxsxxxx 

Is the handset plugged into the back of the hub and NOT an old phone socket in the wall?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Nxsxxxx

Message posted on ‎28 Nov 2025 01:03 PM

Re: Landline

It's plugged in to the socket on the wall where WiFi is plugged in 

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Message posted on ‎28 Nov 2025 01:07 PM

Re: Landline

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@Nxsxxxx 

If your hub has a phone port in it then plug it in there to see if it works.

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Message posted on ‎28 Nov 2025 01:13 PM

Re: Landline

@Daniel0210 @caesarome  I've plugged it in to the hub now it works now. Thank you so much for your help.

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