Landline

[rams01]

Hi,

Our landline is completely dead, no ring tone, nothing

[Mark39]

Has your landline with Sky been working ok up to now? Or are you new to Sky?

[rams01]

Hi yes it has been working up to yesterday and no not a new customer

[Mark39]

@rams01 try the Service Checker here first, in case there are any major, known issues in your area: https://servicestatus.sky.com/#/uk/issues

If you have a cordless phone, try switching off at the plug for 30 seconds or so, and check that the cables are securely fitted. If you have a spare handset, it's worth trying that too, to rule out a phone problem.

If nothing helps, try the connection test here even if your broadband is ok (it's easy to do, and might just find an issue).

https://www.sky.com/help/articles/broadband-diagnostic-start

If nothing helps, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

[rams01]

Hi,

Just ran a service check and everything seems to be fine

[rams01]

Hi, 

I forgot to ask if you could report the incident.

Thanks

[Mark39]

@rams01 what about the other checks ?

[rams01]

Hi, 

Think we have checked everything. This issue seems to happen quite a lot .

[Mark39]

@rams01 I can't report it for you, but I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[rams01]

Ok

Thanks

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.