This discussion topic has been answered Discussion topic: Landline

This message was authored by: Harle2 · ‎27 May 2025

I have Sky broadband and tv package but don't have the landline. Can someone please tell me how I go about getting the

phone installed/working????

There are times when it would be lovely to chat to a human 😁

This message was authored by: MarkGoldsmith · ‎27 May 2025

@Harle2 wrote:
Router is a white one. It's only been in 3 months.
I didnt enquire about having a house phone when I got the Sky account and the rounter goes into the white box a phone would normally into

Thank you for your assistance

Have you got the phone plugged into the router? On the back of the router you should see a picture of a phone underneath the socket it should be plugged into.

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This message was authored by: caesarome · ‎27 May 2025

How long have you been a Sky Broadband customer ?

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This message was authored by: MarkGoldsmith · ‎27 May 2025

@Harle2 wrote:
I have Sky broadband and tv package but don't have the landline. Can someone please tell me how I go about getting the
phone installed/working????
There are times when it would be lovely to chat to a human 😁

@Harle2 can you provide a bit more detail as to what is happening with your phone line?

Also can you confirm whether your Sky router is a black one or a white one?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Harle2 · ‎27 May 2025

Router is a white one. It's only been in 3 months.

I didnt enquire about having a house phone when I got the Sky account and the rounter goes into the white box a phone would normally into

Thank you for your assistance

This message was authored by: Harle2 · ‎27 May 2025

Just 3 months

This message was authored by: MarkGoldsmith · ‎27 May 2025

@Harle2 wrote:
Router is a white one. It's only been in 3 months.
I didnt enquire about having a house phone when I got the Sky account and the rounter goes into the white box a phone would normally into

Thank you for your assistance

Have you got the phone plugged into the router? On the back of the router you should see a picture of a phone underneath the socket it should be plugged into.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Harle2 · ‎27 May 2025

Thank you so very very much.

😁

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