Landline can't receive inbound calls and is crackly outbound

[DF9]

I've done all the online tests several times over. Tried phoning "contact Sky" but just got sent links to the same online guide and tests. I've unplugged the router entirely, and swapped out the phone handset for a different one, and the problem persists. So it defintiely seems to be upstream of the BT Openreach wall socket. There are new roadworks a few hundred yards away. How do I contact somebody to get the line checked? Thanks!

[DF9]

Just to add: Internet is working fine, though

[Mark39]

@DF9 you may not have tried this simple connection test, given that your broadband is ok, but it's worth a try: https://www.sky.com/help/articles/broadband-diagnostic-start-t2

Let us know.

If it doesn't detect a fault, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

[DF9]

Thanks, I had tried it actually, but no harm doing it again. Ran it just now and got 3 green ticks, and a download speed of 63Mb/s.

[DF9]

@Mark39 , yes please,  since that didn't throw anything up, please can you ask Sky's messaging team to contact me here so that I can report it via a private online chat. Thanks!

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent DF9 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[DF9 · Accepted solution]

Thanks @Greenfingers001 at Sky -  Openreach fixed the line two days later, after you reported it. And thanks to @Mark39  as well for escalating it to Sky.

Landline working fine again now.