Landline

[DKY1]

Had fibre installed nearly two weeks ago, white box. No  calls in or out now. Apparently fault outside house and openreach tbc. Can  I put old box back in to try that? 

[Highlinder]

@DKY1  Does your old box have the ability to plug your phone into the back of the router or have you still to plug your phone into the wall?

[DKY1]

Yes the old router does 

[Kdoodle]

Hello

Have a dialing tone but can't use my landline to either call out or receive calls?

Any advice please?

thanks

(have tried 3 diff hand sets and 17070 but had a constant dial tone). Sky adviser tried it and same thing. Got a new hub delivered and now have sky tv (after 7 days) but they can't give my my new landline no (iv moved home) due to GDPR...how can I get my landline no. I have vulnerable people who can only call a landline. 

Help please. 

[Mark39]

@Kdoodle as Sky are already aware, I'm afraid it's just a matter of waiting.

[Mark39]

@DKY1 yes, you could give the old Hub a try, but I'm not sure that it will make any difference. 

[Kdoodle]

Thanks Mark - technical team are dealing with my car and resolution tomorrow? We shall see 

[Mark39]

---

@Kdoodle wrote:

Thanks Mark - technical team are dealing with my car and resolution tomorrow? We shall see 

---

🤞