Landline phone not working

[CrazyHorse92]

Transferred from BT to Sky for Broadband Superfast and calls 2 weeks ago

We are now unable to make or receive calls on the landline phone

[GD1]

@CrazyHorse92   Does your hub have a voice light on it, is this lit up?  Did your landline work with Sky  previoulsy?

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[CrazyHorse92]

@GD1  voice light not lit up, phone not worked since transferred to Sky

Note there is nothing wrong with the actual phone and was working fine with BT

[Addie15]

Update-We booked an engineer for this issue, so we consider this issue resolved on our end. We are closing this chat, but please don't hesitate to reach out if you need further help. Thank you.