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Discussion topic: Number not recognised

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This message was authored by: sheilapye

Message posted on ‎25 Sep 2022 06:27 PM

Number not recognised

Hi 

Since  my son changed from sky to Bt whenever I call him now it says 'number not recognised'. I tried resetting our sky router but still get same message.  I can call him on my virgin mobile ok. He hasn't blocked me he assures me!

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This message was authored by: GD1

Message posted on ‎25 Sep 2022 06:31 PM

Re: Number not recognised

Posted by a Superuser, not a Sky employee. Find out more

@sheilapye  Resetting a router won;t help as it's likely the issue is on their end or with BT.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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