Landline phone not working

[Vi392]

Don't have a dial tone - have checked everything.

[Highlinder]

@Vi392Did this happen out of the blu or have you just joined Sky or just upgraded?

[Vi392]

Out of the blue - happened once before a few years ago - needed to be sorted by Open Reach engineer

[Highlinder]

@Vi392Could you please run through the phone-line test to see if it finds the external fault.

https://www.sky.com/help/articles/fix-phone-problems-start 

Also if the test finds nothing, do you have another means to report this fault to Sky?

[Vi392]

I don't have Broadband... it's an 'old fashioned' landline

[Vi392]

So if you can tell me how to report it to Sky I'd appreciate it

[Daniel0210]

@Vi392 
If you already have a Sky Mobile call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

As with other large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to. Depending on your particular issue the operating times of the various departments may differ.

If you don't have a mobile add another post to this thread.

[Highlinder]

@Vi392So you just have your phoneline with Sky. If you have a mobile you can call Sky. Go to the bottom of the link below under " Need more help ".

https://www.sky.com/help/home 

[Vi392]

Many thanks