Landline not working

[Sandy34]

My Landline Phone is not working ,had Fibre cable fitted few days ago phones have not worked since then The installer said something about getting the phone line connectd into new Router?

[Mark39]

Is your phone plugged into your broadband Hub? Do you have a white Hub, or black?

[Caro14]

Yes, it is plugged into the router it is a white one.

[Mark39]

From previous forum posts there appears to be an issue with the white Max Hub resulting in delayed activation of the Voice (landline) service. 2-3 weeks has been reported here.

Sky's advice here is to contact them. If you wish, we can ask Sky's messaging team to contact you here so that you can do so via a private online chat.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start