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Discussion topic: Landline not working

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This message was authored by MiaCarla91 This message was authored by: MiaCarla91

Landline not working

My landline was working fine until a few hours ago now I can't make or receive a call. It just says this number is temporarily unavailable, sorry for the inconvenience please contact customer service. But I can't do that because the phone won't ring out. I need help 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@MiaCarla91 

Is your Broadband working okay? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MiaCarla91
Topic Author
This message was authored by MiaCarla91 This message was authored by: MiaCarla91

Re: Landline not working

Broadband working fine 

MiaCarla91
Topic Author
This message was authored by MiaCarla91 This message was authored by: MiaCarla91

Re: Landline not working

@Daniel0210 broadband is working fine 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@MiaCarla91 

Try the test here. It's relevant even though your broadband service is working https://www.sky.com/help/articles/broadband-diagnostic-start


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MiaCarla91
Topic Author
This message was authored by MiaCarla91 This message was authored by: MiaCarla91

Re: Landline not working

@Daniel0210 checked and it says broadband is working and no issues so I'm confused

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@MiaCarla91 
I’ve escalated your post to Sky and the Messaging Team may contact you later. They can check the line and if a fault is found pass it on to Openreach to investigate/fix. 

You need to watch out for a post from one of the team inviting you to a private chat and then look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Landline not working

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @MiaCarla91.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Landline not working

Posted by a Sky employee

Thanks for chatting to us MiaCarla91 . Unfortunately, there was no further response on the chat in a week, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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