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Discussion topic: Landline says check line cord I have done with no success

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This message was authored by biscuit This message was authored by: biscuit

Landline says check line cord I have done with no success

I need help with my Sky landline telephone please

It says Please check line cord which I have done but with no success

Please advise me what to do next

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline says check line cord I have done with no success

Posted by a Superuser, not a Sky employee. Find out more

@biscuit 
I’ve escalated your post to Sky and the Messaging Team may contact you later but more likely tomorrow now.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Landline says check line cord I have done with no success

Posted by a Sky employee

Thanks for escalating this. We’ve sent @biscuit an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Landline says check line cord I have done with no success

Posted by a Sky employee

We are still looking to help you @biscuit . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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