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Discussion topic: Landline not working

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This message was authored by K+Shields This message was authored by: K+Shields

Landline not working

Sky talk has not worked for 4 days.  Reported to Sky but no response. I have run through the tech support and that did not cure the fault.  No voice light on router and reset the router but still not working.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@K+Shields wrote:

Reported to Sky but no response. 


@K+Shields 

What do you mean by that? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
K+Shields
Topic Author
This message was authored by K+Shields This message was authored by: K+Shields

Re: Landline not working

Used the online reporting tool.  It said the fault would be investigated but no response after 3 days.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@K+Shields 

3 days or 3 working  days? The Openreach target is to fix within 2 working days but depending on the nature of the fault it could take longer. Openreach don't work on domestic faults at the weekend. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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