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Discussion topic: Landline not working

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This message was authored by: Tipp1949

Message posted on ‎02 Apr 2023 05:32 PM

Landline not working

I joined sky very recently and set up my broadband router and connected my landline as guided.  I was using my landline through a traditional phone connection with my previous provider.  Since I have set up my new sky router and connected my landline I have no phone service, not even a dial tone.  I've tried reconnecting it to the traditional line but that's now disconnected. I have tried all the troubleshooting and it's just not working. Now I am scared that I have lost my landline number. I am elderly and I need to have my landline as the mobile phone service is not good in my area. Please help. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Apr 2023 06:45 PM

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Tipp1949  Is there a voice light on the hub?  Is this lit up?  Have you plugged in the the socket on the hub marked UK?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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