I can hear the them on the phone but they cannot hear me

[Gillbod40]

I have been having this issue all day I can hear them but they can't hear me 

I have done all the troubleshooting and tried other phones reset the hub numerous occasions once it reset it worked then went back to I can hear them but they can't hear me 

Any help would be great 

[Highlinder]

@Gillbod40  Which hub do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Gillbod40]

@Highlinder  the 3rd one

[Highlinder]

@Gillbod40  Does your hub have a voice light and where is your phone plugged into?

[Gillbod40]

@Highlinder @Voice light is green

 and phone plugged into the back of the modem 

 

[Highlinder]

@Gillbod40 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Gillbod40.

[Anstis]

Hello,

Was a solution found for this problem?

My elderly grandfather is having the same issue, and as he depends greatly on his home-phone I'm urgently trying to aid him!

Thanks in advance,

[Gillbod40]

@Anstis  unfortunately not still having the same issue reported it Thursday then got a text a 530am Friday morning saying the thought they had dealt with it but the haven't it's been sent to the network team but it can apparently take 72 hours for them to get back to me hopefully will be sorted soon as I'm disabled and need my phone