Since the new instalation my mother's phone doesn't receive or make calls. 5 different sky staff have given "advise" but nothing is working. Iv sent pics of the set up, bought a new phone and now been told i need a voip phone. 4 weeks without a landline, she's a vulnerable and missed hospital appointments as relies on this. Iv emailed the ceo in frustration but really am at a loose end. Can anyone help. Really regretting this upgrade for her
Posted by a Superuser, not a Sky employee. Find out more
@Louise140816 a VOIP phone absolutely won't work with a Sky landline, so don't waste your money on one. Bad advice from Sky.
I assume the phone is plugged into your mother's broadband Hub. Does she have a black Hub or white? If it's a black one, is the Voice light on the front panel illuminated? Green or amber ?
Thanks for your reply, 4 weeks later still no avail and thankfully she didn't go to buy a new voip phone.
Its a black box and all lit up. Iv just done a restart once again with no avail. I am at a loose end, sky have been so unfair, she's missed important hospital appointments. Broken promises, lies and I'm just gutted for her
Posted by a Superuser, not a Sky employee. Find out more
@Louise140816 I'd suggest turning off both the Sky Hub and the ONT (the white box on the wall) for a few minutes, to see if that provokes some action. If not, your mother could raise a complaint, preferably using the web form option here, so that it's in writing: https://www.sky.com/help/articles/how-to-make-a-complaint
I have exactly the same issue,.disabled vulnerable elderly parent with no landline since fiber upgrade on 22nd Sept! noone at Sky is in a hurry to fix: Hi, It's ******* from Sky. I have reviewed the open incident report for you. This is still open and under investigation. I will call you again when I have a meaningful update or when we have an expected resolution for this. Thank you for your patience. NoReply
Posted by a Superuser, not a Sky employee. Find out more
@me110 Sky's reply suggests that this is being managed by their Network team, who will be working with Openreach to get it resolved. Delays of the length you've experienced are infrequently reported here.
I feel your frustration. I genuinely don't know where else to turn. 4 weeks with no landline, one has cancer, one has now been pushed through for a cancer diagnosis. The go asked for best contact number and mum advises her landline doesn't work, the gp was appalled at the lack of care and concern sky have given. I am sick of the lies, and don't know what I can even do. Guessing open reach can't help either?
