Landline not working

[SkyTalkUser]

The landline went down this morning, whilst some engineers were working on the local green cabinet.

I've been through the line test, the fault is certainly external. Please advice, thanks.

[Mark39]

You'll need to report it to Sky. If you wish, we can ask the messaging team to contact you here via a private online chat so that you can do that?

[SkyTalkUser]

Please do. Thanks.

[Daniel0210]

@SkyTalkUser 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @SkyTalkUser an invite to chat.

[JohnHiAn]

I have the same problem. Cannot make or receive landline calls. Tried all the steps on Sky Help pages and the virtual assistant with no success. Have been hanging on my mobile for ages waiting to get through to Sky. Plugged an old corded phone into the socket and it didn't work either so it must be a line fault. Please can you escalate me for a chat too?

[Daniel0210]

@JohnHiAn 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @JohnHiAn  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @JohnHiAn . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks