Landline not working

[Keelysc]

Hi all,

I have recently swapped our sky box over to sky q and our sky talk in via internet. But our landline now doesn't work. No dial tone and won't revive or make calls. It isn't the phone, I checked. I've tried turning it on and off and resetting the hub a number of times.

the voice light on the hub is off.

any help gracefully receive thanks

keely 

[Highlinder]

@KeelyscWhere is your phone plugged into just now since the upgrade and on to Internet calls?

[Keelysc]

Hi, I've tried both the landline box and the hub but neither work. The voice light is off as well

thanks

keely 

[Highlinder]

@KeelyscHave you tried to re-start the router to see if the voice light will come on at all?

[Keelysc]

Hi,

yes I've tried turning off the router, the phone and also resetting. Still the same outcome.

thanks

keely 

[Highlinder]

@KeelyscDo you have another means of reporting this fault to Sky? If not we can escalate to Sky via the forum.

[Keelysc]

Hi,

thank you, I'd really appreciate it if you could escalate it. You've been really kind

thanks

keely 

[GD1]

@Keelysc  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Lisa-P1987]

Thank you for escalating this. We have sent Keelysc an invite to chat 🙂 

[Keelysc]

Hi, I don't have a chat invite

thanks

keely 

[Daniel0210]

@Keelysc 
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, I am going to send you an invite again. 

[Mr+Flibbles+86]

Update - An engineer has now been booked on a private chat