Landline not working

[PS98765]

Similar problem to several other posts re landline not working.  Phone displays a message saying 'Check phone line'.  Can't make calls or receive them at all.

Have followed all the online advice for this situation and nothing has worked.  Have tried another phone in the socket and it still doesn't work . Broadband etc all working fine.  

Haven't been able to get through to Sky.

[Highlinder]

@PS98765Have you recently joined or upgraded your broadband? If the answer is no to the question, could you please follow the touble shooting in the link below.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

[PS98765]

@Highlinder thanks for your reply.  I've been through the stages and tried all the suggestions, but it's still not working.

[Highlinder]

@PS98765Do you have any other way to report this fault to Sky?

[Mr+Flibbles+86 · Accepted solution]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you

[Tom-W19]

Hi PS98765

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Concreteangel]

My landline hasn't worked since I switched to Sky. 

[Mark39]

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@Concreteangel wrote:

My landline hasn't worked since I switched to Sky. 

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Is your phone set up correctly? If your Sky broadband Hub has a Voice light which is lit, your phone must be plugged into the socket at the back of the Hub. It won't work if it's plugged into the normal wall socket.

[Daniel0210]

@Concreteangel 

Have you tried the troubleshooting link provided in the earlier post by @Highlinder ?
How long ago did you switch? Have you reported your fault to Sky? If you haven't they won't know you have a problem.

[Concreteangel]

Have tried reporting it but can't get past the automated system that doesnt understand simple Yes/no answers! Just keeps referring me to.online help that doesn't resolve the issue.

[Concreteangel]

@Daniel0210 thank you that's sorted it, but has created new problems - now have to find a new home for the router as it's pointless having the phone where the router lives! (Router lives upstairs - where the signal is strongest for kids/phone needed downstairs for calls while I'm working) Oh joy!

[Concreteangel]

Thank you @Mark39 its working now!👍🏻👍🏻