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Discussion topic: Want to report land line outage. Phone line went dead 1st August 22

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This message was authored by Dbg1 This message was authored by: Dbg1

Want to report land line outage. Phone line went dead 1st August 22

Land line went dead 1st August 22 - Service status indicates no problems - it lies!

There is no simple way to report a fault and gave up listening to suicide music while trying to report.

A simple email address for reporting faults would be beneficial.

Sky - please sort this out


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Sky employee

Update - spoken to Dbg1, after some checks, we have booked an external engineer which has a turn around of 3-5 working days. 🙂

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Superuser, not a Sky employee. Find out more

@Dbg1 

We are customers here like yourself. Sky don't use email as a general method of communication. If you are trying to call Sky from your mobile you will have to persevere on the phone I'm afraid. The quieter times are apparently just after 7am or mid evening. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Sky employee

Hi Dbg1

 

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Kirsty+S27 This message was authored by: Kirsty+S27

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Sky employee

Edited post in error - amended. 

Kirsty

Community Manager
Dbg1
Topic Author
This message was authored by Dbg1 This message was authored by: Dbg1

Re: Want to report land line outage. Phone line went dead 1st August 22

Have been contacted and had long private chat with Tom. The upshot is they cannot arrange for engineer from Openreach until they have exhausted all other possibilities. They concede it may well be an outage and Openreach has not updated their systems to acknowledge it as yet.

The only reason I have the Broadband & Talk as part of my package is sentimentality for a telephone number that I have had for over 40 years. We now all use mobile phones so I don't think I will be renewing that part of the package.  Now comes the fun part of trying to cancel

This message was authored by 6677 This message was authored by: 6677

Re: Want to report land line outage. Phone line went dead 1st August 22

I am having the same problem and getting nowhere with the help options.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Sky employee

Update - spoken to Dbg1, after some checks, we have booked an external engineer which has a turn around of 3-5 working days. 🙂

Thanks

Lisa - Sky Tech Team Expert
Dbg1
Topic Author
This message was authored by Dbg1 This message was authored by: Dbg1

Re: Want to report land line outage. Phone line went dead 1st August 22

Thank you Lisa

Hopefully my line will be back working sometime this week. Still no line as at 20:30 Monday 8th  April

Line has been down since 1st August

Dbg1
Topic Author
This message was authored by Dbg1 This message was authored by: Dbg1

Re: Want to report land line outage. Phone line went dead 1st August 22

Pleased to report that my land line came back into use 10:00 12th August.

That make 11 days outage. Hopefully Sky will reimburse 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Want to report land line outage. Phone line went dead 1st August 22

Posted by a Superuser, not a Sky employee. Find out more

@Dbg1 wrote:

Pleased to report that my land line came back into use 10:00 12th August.

That make 11 days outage. Hopefully Sky will reimburse 


@Dbg1 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Dbg1
Topic Author
This message was authored by Dbg1 This message was authored by: Dbg1

Re: Want to report land line outage. Phone line went dead 1st August 22

Hello Lisa

The phone is fixed as I mentioned in an earliar post.

 

Please tell whoever is sending me texts asking for me to ring and speak to an expert to help resolve the problem

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