Landline not working, no dial tone

[Jask77]

no not for many years but my gran is super ill and in care, they cannot always get through on the mobile so I thought of using the landline incase of emergencies.

It's in the socket, there is no place for the phone line to go into the hub

[Mark39]

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@Jask77 wrote:

Thank you @Mark39 the test shows no issues. Would be grateful if you could escalate it for me. Thank you

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OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Jask77 an invite to chat.