I switched broadband and telephone line from bt to sky on Friday it went live , however my
landline still not working. Message I get when we call it is : temporarily unavailable "
I was not told it will take that long . It was just supposed to be delayed for that day only. Very unhappy as family need land line For emergency as they don't have mobile.
I have done all this the hub was plugged in and the telephone line . Everything is done correctly I even checked with sky on telephone and they said it looks like I've done everything I needed to. And to wait for line to transfer over. But normally it shouldn't take that long
i think and am worried the line will not transfer over with my old number
Posted by a Superuser, not a Sky employee. Find out more
I assume Sky has asked you to factory reset the Hub.
There's a known issue with the white Hub affecting some customers which results in delayed activation of the Talk service. As you've already reported it to Sky, it's a matter of waiting for it to complete. Recent posts here suggest it can take a couple of weeks.
4 weeks with the same problem. Sky just ping you from pillar to post. Very annoying for what is their failure on their part to port the phoneline over correctly.
I totally agree with you, it's unacceptable , well over 3 months without a landline, I said it before and I'll say it again, you don't buy a tv and only half the screen works, same old waffle we are working on it in the background, I have never experienced such a service from anybody
Have you got your phone line yet? We are waiting but am planning on cancelling while contract and going back to bt as no phone line is surely a breach of contract as no providing services agreed?
it took Sky over 3 months to get our phone line working, we had the new Sky max hub white, there answer send us the older black hub as they couldn't understand why the phone line don't work, however works with the black hub
