Landline not working after transfer from bt

[Tasweer]

I switched broadband and telephone line from bt to sky on Friday it went live , however my

landline still not working. Message I get when we call it is : temporarily unavailable "

I was not told it will take that long . It was just supposed to be delayed for that day only. Very unhappy as family need land line For emergency as they don't have mobile.

[Mark39]

Is your phone plugged into your broadband Hub? Do you have a white Hub or black?

[Tasweer]

I have done all this the hub was plugged in and the telephone line . Everything is done correctly I even checked with sky on telephone and they said it looks like I've done everything I needed to. And to wait for line to transfer over. But normally it shouldn't take that long

i think and am worried the line will not transfer over with my old number

[Tasweer]

I have a white hub

[Mark39]

I assume Sky has asked you to factory reset the Hub.

There's a known issue with the white Hub affecting some customers which results in delayed activation of the Talk service. As you've already reported it to Sky, it's a matter of waiting for it to complete. Recent posts here suggest it can take a couple of weeks.

[Tasweer]

Yes matter of waiting but that's way too long to be without a telephone 

[Chloe142]

I sympathise with you, I have been waiting pushing 5 weeks and I still have no landline