Talk
0

Discussion topic: Landline not working 3 weeks after fibre installation

Reply
Lydia24
What's this?
This message was authored by Lydia24 This message was authored by: Lydia24

Landline not working 3 weeks after fibre installation

‎07 Oct 2024 08:45 PM

Took Sky and OpenReach a grand total of 12 engineers, and 2 months + one day to CORRECTLY install my fibre broadband. 

 

3 weeks later, and there is STILL NO WORKING LANDLINE. I have phoned up 10 times now, with each customer service agent being more useless than the previous. I have “reset” the hub and landline multiple times now. Both via the “unplug for 6 minutes and hold the WPS button for 20 seconds” method, as well as the “unplug both ONT and phone for 15 mins” method.

 

STILL NO WORKING LANDLINE. GIVE ME MY LANDLINE BACK!

Report post
Post 1 of 2
177 Views
Reply
Reply

All Replies

Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Landline not working 3 weeks after fibre installation

‎07 Oct 2024 10:33 PM

Posted by a Superuser, not a Sky employee. Find out more

We're essentially a customer Community, I'm afraid. You'll need to pursue this directly with Sky.

Report post
Post 2 of 2
161 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion