I have been without my landline, going on to day 6. I have been advised that there is an outage in the area normally resolved in a couple of days. Still in the same position going on 6 days. I live alone and rely on this service. Unable to speak to anyone in sky in relation to this as the automated service tells me they are aware & thank you for my patience. On a previous occasion of similar a BT engineer would have been in touch to rectify. Can someone please help?
Posted by a Superuser, not a Sky employee. Find out more
It sounds like an outage affecting a number of households in your area, rather than only your home. The recorded message you're hearing indicates that Openreach are aware and investigating. Simple faults are indeed usually fixed within a few days, but more complex issues, particularly where digging work is involved may take a little longer.
Posted by a Superuser, not a Sky employee. Find out more
It sounds like an outage affecting a number of households in your area, rather than only your home. The recorded message you're hearing indicates that Openreach are aware and investigating. Simple faults are indeed usually fixed within a few days, but more complex issues, particularly where digging work is involved may take a little longer.
If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it and it’s applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
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