Landline line cord error message but Wi-Fi ok

[nick+1]

Cannot make or receive calls on landline,

, phone handset showing line cord error message.  Wi-Fi working fine.  Have checked using another phone and still issue remains

[Highlinder]

@nick+1  Did this happen out of the blue or have you upgraded your package with Sky or have you just joined Sky?

[nick+1]

Out of the blue

[Highlinder]

@nick+1Could you please run through the troubleshooting please and do you have any other way to report this fault to Sky?

 https://www.sky.com/help/articles/fix-phone-problems-start 

[nick+1]

Have done all of this troubleshooting and still no luck. How can I get in touch with Sky please

[Highlinder]

@nick+1  Did the directions in the link not find any fault for you?

[nick+1]

No unfortunately fault still there

[Highlinder]

@nick+1  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @nick+1.

[Greenfingers001]

Update:

Spoke with @nick+1 and arranged for an engineer to resolve issue, thanks again for the escalation have a great evening 🙂