Internet works but no dial tone on phone

[Belial]

I've tried 2 different phones, tried directly into the master socket with no results. Line has been awful for ages but now the line is totally dead.
Wiring as far as I can tell looks fine too.  I've done all the checks I can and am at a loss

[Highlinder]

@Belial  Which hub did Sky supply you for your internet from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Belial]

sky broadband hub

[Highlinder]

@Belial  Does it have a voice light on it and is it green?

[Belial]

the voice light is off,I'm not sure it's ever been on tbh. phone (landline) is connected through phone socket

[Belial]

I've also tried connecting just the landline phone directlyinto the master socket/test socket and still no dial tone

[Highlinder]

@Belial  Have you just joined Sky or upgraded your broadband package with Sky or did this just happen out of the blue?

Have you tried to log a fault with Sky that your landline is not working correctly?

[Belial]

Been with sky over 11 years, updated package a year or so ago. Been having a bad line for ages on and off.
How do I log a fault withoutmy landline?

thank you for the replies btw 🙂

[Highlinder]

@Belial  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Belial]

Thank you very much, you are a star.
there can be only one! 🙂 

[Addie15]

Hi there! Thank you for escalating this. We have sent a invite to @Belial.

[Greenfingers001]

Update:

Spoke with @Belial , line checks found external fault, Openreach notified and will resolve usually within 2 working days.

Thanks again for the escalation have a great evening 

[Belial]

Thank you