Landline doesn't ring long enough

[Chigirlx]

My dad uses the sky landline, he is deaf but implanted but it takes him a while to notice the phone flashing when it rings or notice it's ringing over other noises in the house. His friend who rings most often  is saying the digital landline phone doesn't ring as long as it used too and cuts off. He used to just leave it ring ages until dad noticed. We've rung the phone ourselves and timed it and it's 33 seconds. My dad isn't happy and thinks we need new phones. We don't have voicemail so that's not the issue. Checked the handset and google but I can't find a way to increase the length of time a landline rings as all that's mentioned as far as I can see is voicemail. Is it worth asking sky about this? Dad said when he rings his mate it rings and rings for ages and doesn't cut off but he's with BT.  It must have changed at some point as we never had any trouble before.

Is it the phones or sky?

[Mark39]

Does your dad's phone plug into the wall socket or into his broadband Hub? What happens when the ringing cuts off - is the phone dead? Or is the caller still there? 

The only reason I know of for the ringing to cut out, is when the 1571 Voicemail service (or the phone's built-in amswerphone) intercepts the call. Have you checked to see whether he unwittingly has the Voicemail service or the phone's answerphone activated?

If not, I would conclude there's a fault which will need to be reported to Sky for investigation.

[Chigirlx]

Plugged into the wall. No voicemail. No it just stops for the person ringing it and they say it should ring longer. They are saying he's not getting a chance to get to the phone quick enough before it rings off and they have to ring again.

[Chigirlx]

It's not a fault he just needs it to ring longer in order to get to it. 

[Mark39 · Accepted solution]

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@Chigirlx wrote:

It's not a fault he just needs it to ring longer in order to get to it. 

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Seems you know more about it than I do. To my knowledge, the phone should ring until it's either answered, the caller hang up, or the call is intercepted by Voicemail.

[Chigirlx]

Oh should it? That's what it used to do but it doesn't anymore. shall I get on to sky?

[Chigirlx]

Yes I did check the voicemail and it says it's off. 

[Chigirlx]

Well sky say 33 seconds is fine and they don't control the amount of rings. Maybe a new phone?

[Chigirlx]

Fault on the line! Got Openreach coming out. 

[Dusty+Bin]

I have the exact same problem - 33 seconds!

I have reported this to Sky and the line has been checked and there's no fault.

It seems Sky only let the phone ring for a maximum of 33 seconds and there's nothing we can do about it other than change provider.