Landline Not Working

[GavinGoddard]

No incoming or outgoing calls, reset router, checked all cables and still no dice

[Mark39]

New to Sky landline? Or has your Sky landline worked OK up to now?

[GavinGoddard]

It's worked till now. Been with Sky now for a good 3 months easily 

[Mark39]

Ok, first try the connection test here even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, it's probably best to report it to Sky.  We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish?

[GavinGoddard]

Yeah please. I did the connection test and it said everything was fine, I went to the 'sky talk' help option and it's asking me about a different hub entirely. I did the online form and i got a text message saying they closed the report as they believe the issue is resolved when it's not

[janicejones224]

new to sky yesterday....tv ok but no land line which i did ask for and to keep my number

does it take for them to connect the land line? tried phoning  can not get thru

must have land line/elderly woman diabetic

[Mark39]

@GavinGoddard OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mark39]

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@janicejones224 wrote:

new to sky yesterday....tv ok but no land line which i did ask for and to keep my number

does it take for them to connect the land line? tried phoning  can not get thru

must have land line/elderly woman diabetic

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Is your phone plugged into your broadband Hub? It won't work from a wall socket.

[GavinGoddard]

@Mark39 I've still not heard anything. No red or blue chat bubble.

[Lisa-P1987]

Thanks for escalating this. We’ve sent GavinGoddard an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @GavinGoddard . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks