Broadband working but nothing on Landline

[MCHENERY]

We have a problem with our landline. Our phone display says Check Phone Line. I've tried plugging in a new corded phone to both the front plate socket and the test socket behind the front plate. In both cases there is no dial tone. When I lift the receiver there is also nothing so I can't dial any number. When I ring the landline number from my mobile it appears to be connecting but the landline phone does not ring and I cannot answer my mobile call. Our broadband appears to be OK - we have the (old) Sky Fibre Max whicj we are getting approx 30Mb/s.  

[Mark39]

First try the simple connection test here, even though your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

Let us know the result.

[MCHENERY]

At the moment the service checker is reporting an outage, but I can't see how that can be true as my broadband and TV is working fine.

Will try again in a little while.

[MCHENERY]

Just ran test again and all looks OK

[Mark39]

Probably best to report it to Sky, then. We can ask Sky's messaging team to contact you here so that you can do so via a private online chat, if you wish?

[MCHENERY]

@Mark39 

Please do forward to Sky. Thank You

Did anyone else having the same problem get it sorted - what was the problem ?

[Mark39]

I can't forward it to Sky, but I've alerted the messaging team who may be able to help you via private, online messaging later today. When it's displayed you'll need to engage with blue/red chat 'bubble' towards the bottom of the page so that you can report it. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @MCHENERY to chat.

[Mark39]

@Hardy51 I assume that includes the connection test. What was the result?

[Mark39]

@Hardy51 are you new to Sky, or has your Sky landline worked ok up to now?