Land line not working

[Foxy+Wilko]

My land line is not working, totally dead, no ring tone. Can't ring out on it and when I ring the land line number from my mobile it doesn't ring.. My internet connection is working OK and I have checked everything viz-a viz connections that Sky tells me too.  I've tried ringing Sky on my (non Sky mobile) three times and been advised 20 minute waiting time. Does anyone know of an e-mail address or web chat facility that would get me some Sky help. 

[Daniel0210]

@Foxy+Wilko 
I’ve escalated your post to Sky and they may get in touch with you tomorrow about this.

Look out for an email and also a blue/red speech bubble on the bottom of your forum page. Once that speech bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss this opportunity. Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts. Replies on the chat aren’t instant so keep checking the chat thread regularly.

This link explains how the Chat process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014 

[Foxy+Wilko]

@Daniel0210 thanks for the super speedy response. I'm not working tomorrow so will monitor this to ensure I'm on point when the response comes through. 

Thanks again. 

[Foxy+Wilko]

Spoken to person at Sky rather than chat facility. He was knowledgeable and helpful. He did a line test that failed and so has arranged for an  Openreach engineer to visit in next 48 hours.   

[Daniel0210]

@Foxy+Wilko 
Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. Hopefully they won't need to dig any roads up as that will increase any delay whilst council permission is obtained. 

[Bagsy69]

My fixed phone line is the same and has been since Monday, reported it with a phone call, told that an open reach engineer would be round today in the morning. Have waited in all day and guess what, no one has turned up or called. Not impressed.

have tried ringing sky today and only get put on the broadband waiting line, it is not broadband, it is the fixed phone line.

how do we complain or get compensation for not being able to use what I have paid for.

[Daniel0210]

@Bagsy69 
when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand.

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation 
If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky , you will become eligible for it.

[Highlinder]

@Bagsy69When you called Sky did they say that the issue was within your property?

[Foxy+Wilko · Accepted solution]

Land line now working again, roughly 48 hours after I telephoned Sky. Thanks to all who have posted in this thread I've learnt things that will be useful in future. 

[gaysky]

Dear Sirs

my landline is not working as i cannon make or recdeive  calls. it has a continus engaged dial tone . 

Can you please help me????

thank you 

Gay Cagney

[caesarome]

@gaysky 

You are not talking to Sky here as we are customers like you.

If you haven't already, then run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/diagnostics/fix-problems-with-your...

You can also run this test via the MySky app.

Let us know how you get on.

[Lil3]

Hi my name is Lilian jaffray iam a SkyQ customer I went active On 7th July my broadband is working and my tv working but my landline isn't working I can't phone out receive calls and no dial tone 

[caesarome]

@Lil3 

Does your broadband hub have a voice light and if so is it lit ?

[Paulm2022]

Hi, my telephone land line is not working 

[Mark39]

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@Paulm2022 wrote:

Hi, my telephone land line is not working 

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In the absence of any detail about what's not working and what you've tried so far, try Sky's help here: https://helpforum.sky.com/t5/Talk/Having-problems-with-Sky-Talk/m-p/3077661#M51504