Land line not working

[GLA2]

Last week my home phone stopped working. No dial tone can't receive or make calls. 

I've not changed my package and talk line rental is included. 

Checked the wires, box on the wall, wires outside and even plugged a new phone in and nothing. I can't find anything about how to get this fixed on my sky account and it says to call but I can't without a phone. It then tells me to check here? Can anyone help?

[caesarome]

@GLA2 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[GLA2]

Thanks very much. Really appreciate it 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @GLA2.