Land Line not working

[Kellers4]

Hi. My landline has not been working for some weeks. No dialling tone but background buzzing / clicking sound. Calls inward don't ring although callers can leave message. Outward calls can be made but background  noise makes it hard to hear. I did post on this a week or so ago and someone (@Highlinder?) did arrange for Openreach to visit. Guy spent two hours checking phones (OK) and my line (OK) and the line from the house to the junction box at the end of the Street (OK). He said that the problem lay between the junction box and the local exchange but as he didn't have the time to check this out he would report it and he hoped that it would be resolved the following day. It's now a week!!!! How does someone contact Sky / Openreach (without spending ages holding on) to try and move things along?

Thanks

[caesarome]

@Kellers4 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Kellers4.

[Addie15]

Update-We have booked an engineer for this issue and thus consider this case resolved on our end. If you need further help with anything, please do not hesitate to reach out. Thanks.

[Kellers4]

Hi. Engineer visited 4th November and like the previous Engineer he confirmed that our phones are OK and that the lines from our house to our local junction box are OK as well. Just like the last Engineer he concluded that the problem was 'probably' at the Exchange and 'probably' was an equipment issue, but he wasn't allowed to carry out any work at the Exchange as this was down to another business area. He promised to flag the issue.

This is now over a week ago and we've heard nothing since. In the meantime OUR PHONES STILL DO NOT WORK (BUZZING / CLICKING / VARIOUS BACKGROUND NOISES).  My humour not helped by another automated text from Sky saying (like the previous time an Engineer called but didn't sort the problem) 'good news, the fault has been fixed'. If only that were true!!

I'm not sure where to go now as it woukd seem pointless for another Engineer to come only to confirm that there is something wrong with the line but that he can't do anything about it. My only route now seems to be that I will have to cancel my Sky package and move elsewhere.

Any final thoughts from anyone??? 

[Mark39]

The text you received suggests thatOpenreach have informed Sky that they've fixed it, so it's unlikely that, without a nudge, anything more will be done. So, frustrating though it is, you'll need to speak to Sky again to let them know it's not fixed. (Note that all providers other than Virgin use Openreach so you would be on the same  merry-go-round if you switch).

We can escalate here again, if you wish, (let us know) or you could call direct

[Kellers4]

Grateful if you could escalate. I have tried calling but have to use mobile (as landline not working!) and get fed up waiting. That said, if that is only going to result in another Openreach Engineer visiting and agreeing that the problem is at the Exchange but that he can't do anything about it, then I'm not interested.

Last Openreach guy went at great lengths to show me on the screen of his 'machine' how he would be responding saying that he had visited but the problem was unresolved. Not sure how this translates into 'job done'.

One last attempt then it's off to Virgin Media for me.

[Mark39]

Ok, I've alerted Sky, so look out for the chat bubble, as before. I can't say whether or not Openreach will fix it, though.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat