Lack of sound on landline

[Abby123]

If I try and ring someone on my landline number, they can't hear me. I have bought new handsets thinking that was the problem but this has made the problem worse.

[caesarome]

@Abby123 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Abby123 an invite to chat 🙂 

[Addie15]

Update-We are now closing this chat session due to no further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[Abby123]

Thank you, problem has now been sorted by Openreach engineer.