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Discussion topic: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

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This message was authored by Haider1969 This message was authored by: Haider1969

My landline is not working. Phone says check phone Line. My phone works at neighbours house.

My landline says check phone line. My phone works fine at neighbours, I've checked it. What's the issue

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This message was authored by GD1 This message was authored by: GD1

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Haider1969  What is happening when you try to make calls?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Haider1969
Topic Author
This message was authored by Haider1969 This message was authored by: Haider1969

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

The phone is just dead, no tone etc. Mesage on screen says "check phone line" Broadband etc all fine. I've taken phone to neighbours and plugged in there and works fine 

This message was authored by GD1 This message was authored by: GD1

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Haider1969   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Sky employee

Thanks for escalating. We've sent an invite to Haider1969.

Thanks
Tom
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Sky employee

Update – We are still looking to help you Haider1969. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Frankm This message was authored by: Frankm

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Does anything ever get resolved in this forum... all its seems to says is we have escalated this or that.... WOuld it not just be helpful to post the fix or problem so other could benefit from the issue if they have the same one themselves.

 

Sorry for rant 

 

Thanks

 

This message was authored by GD1 This message was authored by: GD1

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Frankm  Posts are escalated for Sky Staff to help with, it may well not get  fixed via the forum and if a poster doesn't respond to the private chat then just how do you expect anyone  to post what  the resolution is!  

 

If you read the posts above you will see the OP didn't reply to their private messages.

 

I'm not sure what you're expecting from other customers,  which we are,  trying to help others.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Frankm wrote:

WOuld it not just be helpful to post the fix or problem so other could benefit from the issue if they have the same one themselves.


In regards to Sky Talk landline issues the faults would be outside of the property if as the result of an escalation Opebreach is tasked to fix the fault so I'm not sure why anyone would benefit from somebody else having their line fixed ?

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This message was authored by Mark39 This message was authored by: Mark39

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Frankm wrote:

Does anything ever get resolved in this forum... all its seems to says is we have escalated this or that.... WOuld it not just be helpful to post the fix or problem so other could benefit from the issue if they have the same one themselves.

 


Is there a problem you need help with?

This message was authored by Seamills This message was authored by: Seamills

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

My home phone isn't working. The line is dead.

This message was authored by caesarome This message was authored by: caesarome

Re: My landline is not working. Phone says check phone Line. My phone works at neighbours house.

Posted by a Superuser, not a Sky employee. Find out more

@Seamills 

Has this just started happening today and have you changed your broadband package recently ?

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