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Discussion topic: LANDLINE NOT WORKING

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This message was authored by: Rob0409

Message posted on ‎16 May 2025 01:16 PM

LANDLINE NOT WORKING

My landline is not working. I have tried all the steps suggested online and nothing helps. There is no dial tone at all. Phone screen says check phone line. When I ring the number from a mobile, it doesn't ring on the landline. 

How can I get this resolved? 

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This message was authored by: GD1

Message posted on ‎16 May 2025 01:23 PM

Re: LANDLINE NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

@Rob0409  When did it last work?  Has there been any changes to your broadband setup?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎16 May 2025 01:25 PM

Re: LANDLINE NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

@Rob0409 

Any recent changes to your broadband/Talk subscription? 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Rob0409

Message posted on ‎16 May 2025 01:51 PM

Re: LANDLINE NOT WORKING

Yes, a new sky hub incorporating broadband, landline & TV package, all as previous, just a new router.  Tried the stuff in your link, thank you, no success.

 

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Message posted on ‎16 May 2025 01:52 PM

Re: LANDLINE NOT WORKING

All worked perfectly with my old router, just received a new one installed 4 days ago.  Broadband & TV package work fine, just the landline.

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This message was authored by: Mark39

Message posted on ‎16 May 2025 01:57 PM

Re: LANDLINE NOT WORKING

Posted by a Superuser, not a Sky employee. Find out more

Do you have internet calls, with your phone plugged into your Sky Hub?

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Message posted on ‎16 May 2025 02:02 PM

Re: LANDLINE NOT WORKING

Sorry, I'm not sure what you mean exactly?

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