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Discussion topic: Keeping landlines number

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This message was authored by IanADA This message was authored by: IanADA

Keeping landlines number

I have just switched from Vodafone to Sky and asked Sky to keep my landlines number. They have ignored my request and given a new number. Can I insist that Sky give me the old landline number? I get the feeling that Sky ignore their customers.?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Keeping landlines number

Posted by a Superuser, not a Sky employee. Find out more

@IanADA 

You can request but not insist. See this link

https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky-a 

 

and in particular this section

Most of the time you can keep your existing landline number when moving to Sky Talk. Just let us know your existing number and your landline provider when you order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by ritz1 This message was authored by: ritz1

Re: Keeping landlines number

They do ignore and they need to be brought to justice.

 

My experience was buried into another thread.

 

You can reclaim your old number by cancelling and re-contracting. Doing so you will lose all benefits of on-line contracts (cheaper and possibly with vouchers). And you will be without connectivity for about 10-15 days.

 

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