I transferred my phone & broadband connection to Sky on 16 April & was told that my number could be transferred. I had had the number for 46 years so it was absolutely essential to keep it. I would never have agreed to transfer to Sky had they told me that my number would be lost.
They told me that I'd be given the chance to choose my transfer date but they cut off my Vodafone service the following morning, leaving without any service until a Sky router had arrived. When connected, the phone did not work, my incoming number had been cut off.
I contacted their 150 number & a man with a strong Indian accent told me that it would take 24 hours to get the phone sorted. I gave it several days, without phone, before getting through to a woman who told me the order would need to be repeated to get the phone working. Nothing happened.
I complained to the CEO but got no reply from her. After multiple attempts by me to get this sorted it became apparent that a new number had been allocated without my agreement and without telling me.
I was force to cancel the contract, having lost my phone number, thanks to Sky.
Although I cancelled within the 14 day cooling off period and never received any phone service, Sky are still sending threatening e-mails demanding 2 months' rental 👿
This company is the worst I have ever had the misfortune to deal with.
