Intermittent Dial Tone but no 1571 stored messages ?

[Smileruk]

I am getting the intermittent 1571 dial tone even though there are no messages stored.I tried leaving a new voicemail message on the affected phone then deleting it but it made no difference. I also unplugged the corded phone and tried another working phone but the result is the same.This is so annoying as I no longer know if I have any new messages or not.

Can anyone help at all?

Phil

[Addie15]

Hi there Smileruk, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi Smileruk

A private chat was started but there has been no response for a few days now so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Smileruk]

You have closed my previous request prematurely started 27th October.

You switched off my 1571 service on 31st October due to an ongoing issue with an intermittent dial tone which could not be cleared.

You escalated this and told me you would disconnect and reconnect the service to slove the problem.

I STILL have no 1571 service.

Please help.

[Daniel0210]

@Smileruk 

You will need to contact Sky and follow this up. You aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum.

[Smileruk]

Thank you Daniel.

My mistake. I apologise.

[Highlinder]

@Smileruk  How long do you think that the chat stays open for?

[Smileruk]

The advisor told me he would leave chat open for 24/48 hours but noone got back to me and ,when logging on again,there was no record of the previous chat.