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Discussion topic: I reported a problem with internet and phone but now my landline is dead

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This message was authored by Jentaaffe This message was authored by: Jentaaffe

I reported a problem with internet and phone but now my landline is dead

I called last week regarding a problem with both broadband and landline.  Open reach attended ... dismantled my set up and put in a new socket.  It worked for an hour then the landline cut out but the broadband was ok.  I've had no landline since Thursday, it's now Tuesday and as I'm disabled I can't even call out.  Help

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I reported a problem with internet and phone but now my landline is dead

Posted by a Superuser, not a Sky employee. Find out more

@Jentaaffe 

Have you reported the landline issue to Sky again? 

It could be beneficial being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

This link may also provide further advice
https://www.sky.com/help/articles/third-party-assistance



▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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