I cannot make or receive calls

[Mr+muir]

My landline is not allowing me to make or receive calls

[Highlinder]

@Mr+muir  Did this just happen out of the blue, or have you just joined Sky or upgraded your package with Sky?

[Mr+muir]

Out of the blue, lanline has a dial tone

[Highlinder]

@Mr+muirCould you please run the phone-line test.

https://www.sky.com/help/articles/fix-phone-problems-start 

[Mr+muir]

I had already tried that, is there a way to run a test on the phone line? 

[Highlinder]

@Mr+muirYou had not said that you had ran the phone-line test. Do you have another means to call Sky to report this fault?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks