House phone bill

[Tracey139]

Hi, May I ask why we have the evening and weekend app attached to my bill ? We don't have a phone since we came back to sky, nobody can phone use, the line doesn't work through to us, so I was tired trying to call and get through to you, so it was disconnected, the guy on the phone was try to help me, but it was dead when you pressed the call button, So that should of been taken off my account from when that call was. So, why I'm I still paying for that ?

[caesarome]

Your post isn't very clear so are you saying that you are paying for a calls package when you have no working phone, if so any you have broadband then you could call Sky to change you to the pay as you talk package so if you make no calls there would be no additional charges.

[Tracey139]

Hi,

Our home phone has no dial tone. and has never worked since we got sky broadband reinstalled, even though, I did call for someone to help me, the next day it went dead again.

This has been from June 2023,  it takes so long to get through, and then your phone may die. 

So I just want to know why I'm paying for something that we are not connected to.

There are other issues with my bill, but this is the main one at the moment. 

[Mark39]

---

@Tracey139 wrote:

So I just want to know why I'm paying for something that we are not connected to.

---

Because you're currently subscribed to it. You just need to contact Sky to cancel it.