Discussion topic: Help with connection options
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Message posted on 17 Jul 2025 02:34 PM
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Help with connection options
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Message posted on 17 Jul 2025 03:03 PM
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Re: Help with connection options
Welcome to the Community @Clinton999
You may already be aware that we're mainly customers here, not Sky customer services.
That's a tricky situation. The only way of connecting to Sky's landline service is via the physical port at the back of the Hub. Unlike BT's Digital Voice service, there's no wifi option. Unfortunately that means either a cordless DECT phone or a physical cable/extension cable, both of which you've discounted for understandable reasons.
Is there any possibility of relocating the Max Hub in your house, perhaps using the ethernet cable already in place?
Message posted on 17 Jul 2025 09:42 PM - last edited: 17 Jul 2025 10:02 PM
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Re: Help with connection options
@Clinton999 wrote:
Is there a way of connecting via a WiFi or hard wired adapter via the switch or one of the access points?
No, no and no, because the Sky Talk service is only IP from the Hub outwards to the internet. On the subscriber-side of the phone port it's analogue signalling over a copper pair.
If you are on full fibre then the ONT can be on one end of the long ethernet and the Hub on the other (although this complicates having internet access in the 'connected building')
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 17 Jul 2025 10:41 PM
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Re: Help with connection options
Thanks for your reply.
I think I'll need to get openreach to move the ont to the house and then perhaps try a long range digital phone to enable phone use in the connected building.
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