My phone number has changed

[Tree1958]

I have a new contract and I was told I could keep my old number but it has changed

[Daniel0210]

@Tree1958 

If you've just moved to Sky Broadband and Sky Talk, Sky do say they cannot guarantee you'll be able to keep your old landline number. 

From their website~

Your phone number

Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. 

[Tree1958]

Spoke to someone at sky today and have told me they cannot guarantee to keep number. I was already with sky but started a new contract in my mother name who is 85 and now has lost her number which I was told would stay by Sky. 

[Daniel0210]

@Tree1958 

I'm afraid the number will have dropped into the massive pot of numbers and will eventually be reused. 

[Mark39]

So it's actually a new contract in your mother's name, rather than your own, which is what you mentioned in your initial post.

If you believe Sky misled you, you might wish to raise a complaint with them.

[SR70]

We are in the same position. Sky has had us on two separate accounts and the only way i can get us onto one account is to have a new landline phone number, a number we've had for over 50 years, way before we were with Sky. I don't understand why they need to do this, especially when you change provider you can 'Port' your number accross. 

Has anyone successfully challenged this? I'm tempted to cancel. 

[Mark39]

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@SR70 wrote:

Sky has had us on two separate accounts......

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Can you elaborate?

[SR70]

We started on a TV contract, then at a later date had a broadband contract, not sure why they weren't merge at that time. Each time i've renegotiated my contract they tell me they can't merge them unless we cancel the broadband and start again with a new number added to the TV account. They can't answer why the TV can't be added to the broadband. I don't understand why when you can port a number in when you move from one provider to another, why do you have to change number within the same provider? I'm considering cancelling during my cooling off period and just go to another provider.