My phone number has changed

[Tree1958]

I have a new contract and I was told I could keep my old number but it has changed

[Daniel0210]

@Tree1958 

If you've just moved to Sky Broadband and Sky Talk, Sky do say they cannot guarantee you'll be able to keep your old landline number. 

From their website~

Your phone number

Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. 

[Tree1958]

Spoke to someone at sky today and have told me they cannot guarantee to keep number. I was already with sky but started a new contract in my mother name who is 85 and now has lost her number which I was told would stay by Sky. 

[Daniel0210]

@Tree1958 

I'm afraid the number will have dropped into the massive pot of numbers and will eventually be reused. 

[Mark39]

So it's actually a new contract in your mother's name, rather than your own, which is what you mentioned in your initial post.

If you believe Sky misled you, you might wish to raise a complaint with them.