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Discussion topic: My phone number has changed

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This message was authored by Tree1958 This message was authored by: Tree1958

My phone number has changed

I have a new contract and I was told I could keep my old number but it has changed
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My phone number has changed

Posted by a Superuser, not a Sky employee. Find out more

@Tree1958 

If you've just moved to Sky Broadband and Sky Talk, Sky do say they cannot guarantee you'll be able to keep your old landline number. 

From their website~

Your phone number

Most of the time you can keep your existing number when moving to Sky Talk. Just let us know your existing number and your phone provider when placing your order.

If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number. 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Tree1958
Topic Author
This message was authored by Tree1958 This message was authored by: Tree1958

Re: My phone number has changed

Spoke to someone at sky today and have told me they cannot guarantee to keep number. I was already with sky but started a new contract in my mother name who is 85 and now has lost her number which I was told would stay by Sky. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My phone number has changed

Posted by a Superuser, not a Sky employee. Find out more

@Tree1958 

I'm afraid the number will have dropped into the massive pot of numbers and will eventually be reused. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: My phone number has changed

Posted by a Superuser, not a Sky employee. Find out more

So it's actually a new contract in your mother's name, rather than your own, which is what you mentioned in your initial post.

 

If you believe Sky misled you, you might wish to raise a complaint with them.

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