@Northolt55
Have you got alternative means to call Sky to report this (your mobile)? Sky can then check the line and if an external fault is found pass it to Openreach to investigate and fix.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
