Fibre phone line issues

[Harrisonactor]

All internet working fine, but my phone line is out of commission. Can't even call in to sky as mobile isn't working either (separate company). Have done all tests, phone says line cord issue. But everything is fine on internal connections.

[Mark39]

Is this a new problem, or has,your phone not worked since your fibre installation? Is your phone plugged into your broadband Hub? It won't work from a standard wall socket.

[cookiemonsteruk]

@Harrisonactor 

Post moved to sky talk

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Harrisonactor]

New problem, has been fine until today and yes it's plugged into the hub.

[cookiemonsteruk]

@Harrisonactor 

As above this has been escalated to community chat team. Keep logged onto the forum using chrome and hopefully sky will send an invite to chat

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Addie15]

Update-We are closing this session now due to no further response in 48 hours. If you still need help, please get back to us, so we can re-escalate this for you. Thanks.