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Discussion topic: Landline showing line cord error. Please check

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This message was authored by: Siodanni

Message posted on ‎04 Nov 2022 03:01 PM

Landline showing line cord error. Please check

Have  tried turning off , unplugging etc , also plugged in different hand set and still showing message.

 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎04 Nov 2022 03:03 PM

Re: Landline showing line cord error. Please check

Posted by a Superuser, not a Sky employee. Find out more

@Siodanni 

 

Do you have any other means of contacting sky ?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Nov 2022 05:31 PM

Re: Landline showing line cord error. Please check

Posted by a Superuser, not a Sky employee. Find out more

@Siodanni 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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Avatar for Addie15
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This message was authored by: Addie15

Message posted on ‎04 Nov 2022 05:48 PM

Re: Landline showing line cord error. Please check

Hi there, thank you for escalating this. We have sent an invite to Siodanni. 

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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎05 Nov 2022 09:54 AM

Re: Landline showing line cord error. Please check

After speaking with Siodanni we accessed the account and ran a line test which detected an external fault on the line and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Siodanni and thanks again.

Thanks
Tom
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