Landline showing line cord error. Please check

[Siodanni]

Have  tried turning off , unplugging etc , also plugged in different hand set and still showing message.

[cookiemonsteruk]

@Siodanni 

Do you have any other means of contacting sky ?

[caesarome]

@Siodanni 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Siodanni. 

[Tom-W19]

After speaking with Siodanni we accessed the account and ran a line test which detected an external fault on the line and we have arranged for Openreach to resolve this shortly.

It was a pleasure speaking with you Siodanni and thanks again.