Fibre means phone cannot dial out

[El33]

Morning

I had fibre installed a few weeks ago and since then my landlord hasn't been able to make outbound calls. I have ensured the phone is plugged into the right part of the new Sky kit. Any thoughts?

[Mark39]

@El33 I think we're missing some detail here. What does your landlord have to do with you having fibre installed?

[El33]

• Typo! So sorry, that should read land line!

[Mark39]

No worries @El33 I should have guessed that! When was your fibre service activated? Black broadband Hub or white?

[Pete-lilo]

I am having same problem. My phone says landline busy and no tone. People calling just get a tone also. Any help would be appreciated Lucy

[Mark39]

Hi @Pete-lilo same question to start - when was your fibre service activated? And just to check - is your phone plugged into your broadband Hub?

[El33]

Mine was installed in the last few months and is a black hub

[Mark39]

@El33 still a problem a month later? Try restarting both your Hub and the fibre ONT by switching them both off at the plug for 10 minutes. 

[Tommy2]

I had a similar problem initally, turned out there was a problem porting my number over, just by interest did you port a previous phone number from a didfferent provider ? it might be worth calling Sky technical support for advice as well. Are you also sure your phone is compatible with VOIP ? as Sky said some phones dont work with it, though the vast majority do.